At Vine Flavors, we take great care to ensure your frozen products are delivered in optimal condition. However, due to the nature of frozen goods and the variables involved in shipping, please review the following terms regarding frozen item shipments within the United States:

  1. Shipping Conditions
    Frozen items are carefully packaged with insulated materials and ice packs or dry ice to maintain appropriate temperatures during transit. While we strive to ensure your items remain frozen, partial thawing may occur and is not considered a defect.
  2. Delivery Timing
    To minimize transit time, frozen products are shipped via expedited carriers. It is the customer’s responsibility to select an appropriate shipping option and ensure someone is available to receive the package promptly at the time of delivery.
  3. Customer Responsibility
    Please inspect your frozen items immediately upon delivery. If you believe your shipment was compromised during transit, contact us within 24 hours with photos and a detailed description for assistance.
  4. No Refunds for Circumstances Beyond Our Control
    Vine Flavors is not liable for delays caused by carriers, weather conditions, or incorrect shipping addresses. No refunds or replacements will be issued for frozen items that thaw due to such circumstances.
  5. Shipping Availability

Frozen items may not be eligible for shipment to certain areas due to transit limitations or seasonal weather. Orders placed outside our approved shipping zones may be canceled or modified at our discretion.

By placing an order for frozen items with Vine Flavors, you acknowledge and accept the terms of this disclaimer.